Community Manager
Remote - Raleigh, NC
Position: Community Manager
Department: Community
Summary: Imangi Studios seeks an enthusiastic and self-motivated Community Manager to connect our players with the development team behind Temple Run, Temple Run 2 in addition to community building and management for a new mobile game in development. The ideal candidate will have experience engaging online communities across a variety of platforms from social (Twitter, Instagram, Facebook, etc.) to gamer-focused media (Twitch, etc.). If you're a passionate gamer with a strong track record of managing communities, we'd love to talk.
Responsibilities:
- Initiate positive and supportive conversations within the player-base regarding content, updates, contests, information, and opportunities that will be of interest to the community.
- Provide players with an authentic, trusted point of contact for their concerns and interests. Assist them to obtain answers and solutions wherever possible.
- Work with customer service representatives to report, track, and resolve issues for players.
- Act as the main liaison between players and developers.
- Grow and engage Discord community.
- Sort, triage, and funnel player issues that surface in the community to the proper place and escalation path (documentation in Confluence, marketing, individual developers, ops support, developer relations, licensing, Marketplace, etc.).
- Regularly analyze and report community sentiment internally.
- Maintain the Temple Run Facebook Fan Page and Super Fan Club.
- Provide content to Fan Page and Super Fan Club with cadence to consistently engage and grow the community.
- Assist in building and growing communities in Twitch, YouTube, Facebook, Twitter, Reddit, etc.
- Support conversations on social media, in comment threads, and channels.
- Develop a community strategy for Temple Run’s online presence.
Qualifications:
- Bachelor’s degree required; Journalism, English, Communications, Media, or related degree preferred.
- Excellent written and verbal communication skills.
- Organized, flexible, and able to work with multiple stakeholders.
- High comfort level with social media and online communications.
- Well-versed in social management tools (ex: Sprout Social or Hootsuite) and key social media platforms (such as Facebook, Discord,Twitter, Instagram, YouTube, etc.).
- Some direct experience managing a gaming community.
- Experience managing or working with content creators.
- Strong organization and project management skills, attention to detail and ability to meet tight deadlines.
- Ability to react quickly to changing situations and last-minute requests, always employing a positive and professional attitude.
Preferred Additional Experience:
- One or more shipped titles in career experience
- A personal passion for games (mobile games in particular)
- Experience with CRM practices, JIRA/Agile methodologies, documentation via Confluence, Powerpoint, Photoshop a plus
- Comfort with speaking in public and/or some level of on-camera experience